If there is any problem whatsoever with the goods you have received from us, then please call our customer services team on 015395 59544
to discuss how we can help to resolve the issue.
Please also refer to our terms and conditions
Refunds will be given at the discretion of the management.
Payment & Delivery
We use a highly respected UK courier service and our orders are packed in poly-lined boxes and ice packs.
Deliveries are made on Tuesday, Wednesday, Thursday and Friday (Saturday delivery is available but subject to additional carriage costs) of each week (except on Bank holidays). Delivery charges depend on the value of your order (see below for details). For a guaranteed ‘before noon’ we charge an additional £5.
Please note: if you are unable to be at home to receive your package on the designated day, don’t worry as your goods will stay frozen using our packaging system. Just state when ordering, where you would like the package to be left, i.e – At work / with a neighbour / in the garage etc.
Please note: over the weekend orders made before 7pm Sunday are usually delivered on Tuesday/Wednesday.
* Postcodes AB, FK, HS, IV, PA and PH and also Northern Ireland, The Channel Islands, Scilly Isles, Western Isles and the Isle of Man are excluded from the free delivery and will also incur additional carriage costs. If in doubt, please ring the office on 015395 59544
Are your products fresh?
All our Products are fresh, unless otherwise stated. They are dispatched in Poly boxes with an icepack, for maximum freshness.
How are your products prepared?
Everything is prepared by hand, so please allow us as much time as possible to prepare your order especially at busy times.
What if I wish to send my order as a gift?
We offer an excellent gift service and we’re happy to meet any special requirements. Some of our products are specially designed to be sent as gifts, like our boxed collection range or, of course, you can make your own up. You can also include a personalised message and we will enclose a card with your order.
Can I place an order over the phone?
For phone orders please call our customer service team on 015395 59544.
How long does delivery take?
Delivery is normally within 24 hours of despatch, but in some cases this can be up to 48 hours.
What happens if I am not at home to accept the delivery?
If there is no one home when the parcel is delivered, our courier is instructed to leave it in a safe place. No signature is required. Alternatively we can deliver to your work or another address.
Which courier service do you use?
We use FEDEX for our deliveries
Do you accept American Express Credit Cards?
Yes, we do accept American Express.
If your query isn’t answered here then please give us a call on 015395 59544